Shipping policy
We ship orders from Australia using Australia Post Standard shipping. All orders include tracking, which will be provided by email once your order has been dispatched.
Processing & Dispatch Times
Processing times vary depending on the product and are stated on each individual product page. Please check the relevant product page for the current estimated dispatch time before ordering.
Occasionally, a product may remain available to order while we are waiting for a restock of components required to fulfil it. Where this is expected to affect dispatch times, we will provide notice on our website. For mixed orders containing affected products, we may contact customers individually regarding available shipping options.
If you require an order urgently, such as for an upcoming event, please contact us before or immediately after ordering. Where possible, we can arrange priority dispatch and Express Post. Additional charges may apply, including the difference in shipping cost.
Australian Shipping
Standard shipping within Australia is currently:
- Orders under $70 item value: $8.25
- Orders $70 and over: Free standard shipping
Shipping rates and thresholds are subject to change.
All domestic orders are sent with Australia Post and include tracking.
International Shipping
We ship internationally to a range of countries. Available destinations and current shipping rates are displayed at checkout.
International orders are initially handled by Australia Post and transported by airmail. After arriving in the destination country, parcels are generally transferred to the relevant local postal carrier, for example USPS in the United States.
International shipping charges are calculated at checkout based on the order and destination.
Delivery Times & Tracking
Estimated transit times are displayed with the available shipping options at checkout. These are estimates rather than guaranteed delivery dates.
Once an order has been dispatched, you will receive an email containing its tracking information.
Postal, customs and other delays can occasionally occur after an order leaves us and are outside our control. If your parcel appears significantly delayed, tracking has stopped updating, or you believe there is another delivery issue, please contact us using the contact form at the bottom of this page.
We will investigate where appropriate and may contact the relevant postal carrier or ask you to contact your local carrier where they are better placed to resolve the issue. Delivery issues are handled on a case-by-case basis, and we will always work to ensure that you ultimately receive your order or receive an appropriate refund if the shipment cannot be delivered.
Taxes, Tariffs & Import Charges
For orders shipped to the United States, applicable US import tariffs are included in the item/shipping costs where required and are prepaid as part of the shipment. Certain applicable US sales taxes may also be collected at checkout.
For other international destinations, VAT, import taxes, duties, customs charges and other fees imposed by the destination country are the customer's responsibility, unless explicitly stated otherwise at checkout. These charges are determined and collected by the relevant authorities and are not controlled by BM Print Shop.
Customers are responsible for paying any applicable charges required for their shipment to be released or delivered.
Customs & Local Import Requirements
Customers are responsible for ensuring that the products they order are legal to import, possess and use in their destination country or jurisdiction.
We take reasonable precautions to clearly identify relevant shipments as products for toy foam dart blasters. Where appropriate, customs declarations identify the nature of the products, and orders include a card providing our website address so that customs or postal inspectors can obtain further information about the products.
DIY kits and completed blasters also include additional information inside the package identifying the model and explaining that the product is a toy foam dart blaster should the parcel be opened for inspection.
However, customs laws and interpretations vary between jurisdictions. The customer is responsible for any communication, documentation or other resolution required by their local customs or import authority if a shipment is stopped or questioned.
If you are unsure whether a product can legally be imported into your country, we recommend checking your local requirements before ordering.
Completed Blasters Shipping
To reduce the likelihood of customs and airmail issues, completed blasters are shipped partially disassembled.
Reassembly is quick and straightforward and generally takes approximately 10 minutes. Detailed reassembly instructions are linked from the relevant product page and are also referenced by the information included with the order.
This partial disassembly is intentional and does not mean that you have received an incomplete product.
Incorrect or Incomplete Addresses
Orders are shipped to the delivery address provided by the customer at checkout. We generally do not independently verify addresses before dispatch, except in certain cases where the system automatically flags issues such as the city/suburb not matching the post code.
If you realise that you have entered an incorrect address, contact us as soon as possible. If the shipping label has not yet been created and the order has not been dispatched, we can update the address.
If an order has already been dispatched to an incorrectly provided address and is subsequently returned to us, the customer will generally be responsible for the cost of reshipping the order to the correct address.
Lost or Delayed Shipments
If tracking indicates that an order may be lost or significantly delayed, please contact us.
We handle these situations on a case-by-case basis. Depending on the circumstances, we may investigate with Australia Post or the destination carrier, or ask the customer to contact their local carrier where appropriate.
We will first attempt to locate the shipment or resolve the delivery issue. Where an order is ultimately confirmed as lost or cannot reasonably be delivered, we will arrange an appropriate resolution so that the customer receives their order or their money back.
Items Damaged in Transit
If your order arrives damaged, please contact us as soon as reasonably possible using the contact form at the footer of the website. Please include photos of the damaged item and, where relevant, the shipping packaging, as these may be required to assess the damage or make a claim with the carrier.
We handle transit damage on a case-by-case basis and aim to provide the quickest practical solution.
Depending on the issue, this may include sending replacement components or, where faster and more practical, arranging for the customer to source a readily available hardware component locally and reimbursing the agreed cost upon provision of a receipt.
Order Changes & Cancellations
Orders may be cancelled for a full refund at any time before dispatch.
If you would like to change an existing order, please contact us as soon as possible. Depending on the requested change, the simplest solution will likely be for us to cancel and refund the original order so that you can place a new order with the correct items.
Once an order has been dispatched, it can no longer be cancelled or amended.
Contact Us
If you have any questions about shipping, tracking, customs, an existing order, or whether we can arrange expedited shipping, please use the contact form at the bottom of this page.
We are always happy to help with shipping or delivery issues and will work with you to find an appropriate resolution.